This tool allows you to create the Call Flow which determines what happens when someone calls your main phone number.
Consider these questions as you plan how callers will reach the employee or department that they need: Should all the phones ring simultaneously? Suggestion: Use a Ring Group to select as many phones as you want to ring simultaenouslyWill one person answers all calls, then transfer callers to the desired person or group? Suggestion: Designate an extension for an Operator (More than one extension can be an "Operator") Would you like for callers to hear a message welcoming them to your organization? Suggestion: Set up an Announcement Would an interactive system allowing callers to direct themselves to the correct point-of-contact quickly and efficiently reduce the amount of time employees spend on the phone? Suggestion: Include an IVR or Virtual Receptionist (or Auto Attendant)
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Use the Call Flow Builder to provide customers with exactly the experience that works for them and for your organization
| Greeting/Announcement options | |
Greetings or Announcements require an audio file, so we provide you with 3 options to accomplish this:
If you choose either Option 1 - "Text input" or Option 4 - "Upload a script", we arrange for a Voice Professional to record the greeting for you (this will incur a one-time charge) or, for a lot less, deploy our Artificial Intelligence Voice, "Matt the Bot" to produce the recording from your text. |  |
"Matt the Bot" does most of our greetings and we have a sample here for you to decide for yourself
- Matt the Bot sample00:00
